IANTD, not answering phone

[MedCop]

I tried all last week, left messages and no return call. Today it says mail box full on one number and the magic jack customer can't be reached on the other.

Did I miss something of them being closed?

[caveflyer]

They'd better not have closed, I recently finished an IANTD CCR course and have been waiting for my card.........

[Geko]

IANTD have trouble answering their phone and processing applications for quite a while now. This has been going on for the last couple of months, at least. Something there really has to change.

[jebernot]

I guess you guys have just had bad luck. I have always had great service and usually get my instructor materials within 2-3 days of ordering.

[jebernot]

I have just been informed that IANTD had mechanical issue with some switches they are making to their phone systems and the phone company is in the process of fixing it right now.

[OFG-1]

C'mon guys, Tom is about 112 years old, it takes him awhile to get to the phone.

[MedCop]

I guess you guys have just had bad luck. I have always had great service and usually get my instructor materials within 2-3 days of ordering.

Been trying to call for a bit now (going on two weeks) they are usually very quick and answer or at least call back.

[firemedic1015]

My class was finished six weeks ago, I waited three weeks before I started calling... I'm getting pretty tired of them not answering or saying that they have my paperwork in hand and will ship it out today. Clearly nothing has changed at IANTD.

[Marc G]

You guys didn't get the memo they've gone fishing.

[jebernot]

As an IANTD Instructor Trainer I can feel the frustration as of late. IANTD is working on a long term solution to improve customer service. For those of you on this forum it will be of special importance since most (I know not all) live or travel to North Florida. Part of the long term solution is that IANTD HQ will be moving to Lake City. It should be operational in a new facility in Lake City, FL by the end of the year.