How Dive Rite got it Right!

[Danseur]

Several things have been going on lately that have me thinking more in a State of Gratitude. Let me share one that helped put me there...

On my first trip to Cave Country (N. FL) this year I paid a visit to Dive Rite in Lake City on my way to the High Springs Country Inn (another wonderful group, as so many will attest to). I had a few issues to address as I had been in Turks and Caicos for a rather extended trip and some of my Dive Rite gear needed attention.

First, I presented my yellow Dive Rite fins with a foot pocket that had split along the seam. John immediately engages, “No problem, here’s a new pair. Sorry we only make them in gray now, but they’ll hold up better as we changed the materials.” This is several years after the switch mind you, now come free fins. Cool. OK.

Next, my Nomad wing had separated at the elbow. Seems the electronic weld did not hold well, so John again, “No problem. Here’s a bladder. We improved the material. No charge.” Huh. Wow. OK.

Now I present my LED 700 light. This one was entirely my fault. My girlfriend had moved the light while I was charging it, the O-ring had fallen out, and as I went for a twilight beach dive at Coral Gardens on Provo (highly recommended) I discovered my mistake. Entering the surf my can flooded as my light went on without flipping the switch; saltwater. Ouch. OK, so I need a rebuild… Now John, “That would suck to have to rent a light while you are down here, so here, take my personal light to dive while I repair yours. Just swing by whenever you are leaving and exchange it for your repaired one. This should just take me a couple days.” Wow again; Unreal! So I left feeling just super impressed. Man, I’m just some guy off the street and get this treatment, great!

If that wasn’t enough, when I get back to exchange lights, greeted with a smile and “How were your Dives?”, he’s not only fixed my light, and now it’s got this GREAT red O-ring (D’Oh!), but in the process of the repair upgraded the LED to the current model, NO CHARGE! “This will work a bit better for you. Let us know how it works out”. Wow. Ok. Works great! Thanks!

In summation, my bill was less than I had expected, the service 10x what I had expected, and the experience one of the most satisfying I have ever had as a customer of any product or service, ever.

I know all companies have their issues with products of one sort or another, but when you get a company that will treat you like THIS, well, I’m really OK with that and will, and do, recommend their products, mostly because of this experience and the overall value their products represent.

Additionally, on my next trip down I saw most of “Team Dive Rite” around the springs. They were all great, cordial, friendly and neighborly asking “how’s it going” and the like. All genuine too, I might add. Whatever problems I have had with them over the years (few) have completely evaporated and their current Modus Operandi earns my respect, recommendation, and business.

Well Done Guys, and THANK YOU again!

-Justin Bates

[Captain Bil]

Couldn't agree more. Every interaction with DR I've had has been similar. Glad it worked out so well for you.

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[MORGAN]

Couldn't agree more. Every interaction with DR I've had has been similar.

Yup, me too. I had a pair of DR fins that split along the tip for an inch or so. They were three years old, had 200+ dives on them, and were all scratched up. I was just going to ask what kind of glue they recommended so that I could fix them, but the guy at Dive Rite took one look at the split and handed me a new pair.

[SuPrBuGmAn]

I've had mixed results with DR, but overall I'm happy with them.

Their reels absolutely suck. I'm very good at putting them together underwater now.


I've had a pair of fins that split, they were replaced without questions, despite being several years old with ~400 dives on them. Thats pretty outstanding.

Had a 10w HID that killed bulbs like crazy, but I admit to being rough on it. Sold it and got an LED, prolly 200 dives later it went dead and Dive Rite wanted to charge me a buttload to fix it. I bitched and got it back for much cheaper, but I wasn't overall happy with that experience.

My Nomad has ~400 dives on it and is lookin pretty damned rough, but its had a hard life. No complaints there.

[stairman]

Ive had good service from DR but have had friends who havent. Misdiagnosing a light problem saying the battery was bad. It wasent, that battery works fine. Light still doesnt work with the old battery or new one he bought. Light Monkeys getting it for an LED changeover now. Same batterys and can but different cord, head and ballast.

[Neptuno]

they need good service, they know stuff will break again, only seen one thing that worked for years, a very old 10W hid light from my buddy daveP, other than that only light, I still have to see.

yes and the light heads made with AL, really cool for a custom home made LED light

[laphiloche]

I bought 2 dpv at diverite (13&14) and when i have problem with my dpv the answers is look at farrallon! Yes, but i bought it at dive rite and the documentation is made by dive rite. The problem between dive rite and farallon isn't my problem, but if my dpvs don't work it's my problem. So i'm a little nervous to the idea to buy a Nitek q4.
Nitek he (and b'air !) , regulators, wings reels, dry suit, lights, ... no problem they do the job and the nomad is perfect.

[Jax]

Here, here!

I had a fin sucked off in surge. Most places / firms would say "suck it up and buy another pair". DR went to the trouble of selling me one!