I did my first class with these two 10 years ago with a group of friends from Germany.
Later we sent dozens of people to do the same through our dive shop in Hamburg.
Since we are living in Florida, we just referred new divers to them, the last ones end last year.
We sometimes paid early, but sometimes they just didn't even asked for money in advance.
We never had any problems, they are in my humble opinion some of the nicest and most professional cave instructors, well spoken, friendly, always helpful, not hunting every dollar you have, extending course times and training dives if they feel it's necessary without ever having charged for their extra time. We forgot dive stuff at their place just to get it back on the next visit one year later. We were offered free fresh ups, got some rental equipment for free because ours broke.
So as usual there are always 2 sides.
Probably they should just have said forget the refund and get lost.
But that's not their style. The style of others can be seen in this thread.
And my name is Michael Barth and I live in Crystal River, So far to rule number 6.


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and it was one of the best courses I ever had!

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