last call for NSS-CDS members who aren't receiving their Underwater Speleology issues

[Kelly Jessop]

The CDS doesn't have a full-time paid person to handle this stuff,

I agree, this isn't Amazon with nanosecond response, and you have a large volunteer base that has other responsibilities. To clarify, the CDS has always had one paid person to handle things, but that doesn't mean they are chained to the organization.

[jlillest]

That doesn't fix the inability to renew a family membership. On the website it just doesn't work.

You can find it at the link that I provided above by clicking on the family regular or family life option, or here's a direct link:
https://nsscds.org/shop/nss-cds-fami...ar-membership/

[rddvet]

You can find it at the link that I provided above by clicking on the family regular or family life option, or here's a direct link:
https://nsscds.org/shop/nss-cds-fami...ar-membership/

It doesnt actually work though which was my issue. That link is exactly where I tried previously.


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[rob191]

Yes the how to guide assumes we don't know how to use a computer. I'm a software developer and manage a team of software developers as well. The problem is not how to navigate the website it's that the website simply does not work.

Chrome development tools show http 403 errors upon submitting the renewal form. The login function does not work and tying the order to your account is impossible. Making an order and trying to setup a new account was tried and didn't work either. I also heard that dive outpost no longer processes memberships on site.

I don't think anyone is expecting instant replies or thinking it's done intentionally. I'm just pointing out that I also had issues and haven't had a reply and it's been weeks. Clearly many are having issues. I'm not one to continue nagging and my dive trip is over and therefore I won't be diving cow soon. As was mentioned, cow is a big driver of membership funds and the organization is losing funds due to things and processes not working. If people have better things to do, that's no problem people on here are just trying to make sure the ramifications are understood.

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[jason]

That doesn't fix the inability to renew a family membership. On the website it just doesn't work.

I don't recall having these issues when I could renew my CDS membership through the parent organization. They have a larger staff and more resources available.

[Dominick Gheesling]

If the organization were hurting for funds, these problems would likely have been addressed and corrected.

The NSS-CDS is in no way hurting for funds at the moment.

[cavedivingwoman]

Hi Kelly -see PM. Thanks, Barbara

One area to check is the list of members, and mailing list of UWS that you received , weren't identical. I was told I was on the list as a member,but I was omitted off UWS list.

As previous administrator of elections it is imperative you make sure your information ,such as email address, is current with the CDS. Future elections and you getting a ballot, depend on up to date info.

Thanks Barbara

[Kelly Jessop]

Hi Kelly -see PM. Thanks, Barbara

Thanks Barbara.

You do a fabulous job and the CDS is lucky to have you do UWS.

[rddvet]

I’m interested to hear if the cds is going to post what their plans to address these issues are. I’m waiting to give them my money but at this point refuse to pay for two separate memberships when I just want to renew my family membership and only because I’d like to dive Cow eventually. At this point emailing anyone there ends nowhere. My last few emails back and forth led to no answers before Adam disappeared and never answered some questions. Again I understand that the cds is a volunteer organization and people have lives, but when you sign up to be a volunteer you have to be able to do the work needed to address the members’ concerns. (That’s a blanket statement not a knock against Adam)
I’m hoping we get some sort of resolution to these issues. It’s becoming enough of a headache that even diving cow isn’t worth it. I asked all of these questions last year when I tried to renew and got no response. This year I got responses with no resolution and no follow up. Now seeing others are having similar issues I’m very frustrated.

[cavedivingwoman]

Thanks for the good words, Kelly.

Thanks Barbara.

You do a fabulous job and the CDS is lucky to have you do UWS.