E-bay problem

[GUEtechdiver1]

I talked with the USPS rep today. I was refunded my shipping cost and given the number for the local sorting facility supervisor. The package made 3 stops on the way to NY not including the local post office in NY or my local post office. I will call tomarrow and maybe get lucky and the escape took place locally. I also was given the number to a lost and found supervisor and was e-mailed a form to e-mail back. I am to attach pic's of the damaged box and items sent. Apparently when items are found out of their box on the floor, hung up in sorters or in baskets that line the line they are all sent periodically to a central lost and found location. If they get a match then it will be returned to me. I was warned that their is no follow up communication and it can take months if successfull. The rep added that the box I used most likly was not damaged from the inside by my item. He guessed that my box was hit by an outside force and tore my box open.

[rjack]

Insurance seems so worthless until you want it.

[Jax]

I'm pretty sure the USPS stamps something on damaged packages, not just put tape over it. Maybe I'm just cynical, but I suspect something with the buyer. Still, the right thing to do was 100% refund. BTW, what's the buyer's reputation and feedback on eBay?

Not in my mail order experience . . . .

[skip]

I always add the insurance and the tracking number and charge the buyer for them. One time an ebay buyer told me my shipping was "much higher" than other's and wanted me to reduce it. I said I'd be happy to reduce the shipping cost by removing the tracking number and insurance as long as he agreed in writing that if the package got lost or stolen he would not ask me for a refund. I also pointed out that the extra few bucks seemed worth it to me just for the peace of mind. He paid the shipping as I originally stated it. I sent him a copy of the USPS website where I figured the cost to ship so he could see for himself my shipping was exactly as USPS would charge me. Always add the insurance and tracking number, or ask for a written agreement that buyer understands no refund in event of loss.

skip