Kudos To Diverite - Again!

I recently sent my 4 year old Slimline 10 Watt HID back to Diverite for service. One of the latches had broken and I wanted it repaired and pressure tested professionally, as opposed to my normal method of ordering parts and doing it myself. The logic here is that my primary light deserves the best maintenance I can get for it.

Here's what I got back from Diverite (in a timely manner, I might add): A fully rebuilt light with new Power Cord, Sealing Gland, Toggle Switch, Light Boot, Connector, O-Rings, and 2 new latches. Assembled and pressure tested. My total cost: $0.00! I don't know if the light needed all of this or not. I would have gladly paid for any repairs required, but was shocked when I saw that it was done on Lamar's dime!

It's been said here before, but bears repeating: Diverite is a stand up company and they have ALWAYS taken great care of me before, during, and after the sale.

Thanks ya'll, I really appreciate the extra mile you went!

I had a really good experience with mine as well. My bulb went bad. I ordered a bulb and attempted to install it myself. The new bulb lit for 5 seconds and then extinguished.

I finally got smart and sent it to DiveRite. Not only did they replace the bulb but also the o-rings and an connector. All at a price much cheaper than I paid for a defective bulb. The really cool thing I liked was the delivery. They hand delivered it to Ginnie Springs and did not change me shipping. I was impressed.

Thanks DiveRite

It's textbook marketing, but that kind of service really does bring the customers back, over and over again. Maybe there was something to all that stuff I took in college!

I've been using Dive Rite products for over fourteen years. Is it any wonder I recently bought my sixth Dive Rite light?

I had always liked dive rite products as well and pretty much dove exclusively with their products over the past 8 years. After buying 4 primary hid lights from them, i took a pretty good bath on the 24 watt hid light. i had 1,500.00 in it and after it flooded twice (1.5 year old light) due to a faulty latch design, dive rite allowed me 300.00 trade in on another light. i accepted the deal but did not feel like it was the right thing for dive rite to do. next time i am in the market for a light i will have to shop around..........

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I started my cave life with Lamar as my basic instructopr back in the day and already posted how the Company took my old 50 watt light in for a new 700 led, as I own my own company and years ago when it was just two of us things where easier now that we are bigger somethings go not so smooth.I bet if your having trouble drop Lamar a email and he will get it squared away. My new light ships tomorrow cannot wait to try it out.

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Originally Posted by Superlyte27

Imagine if it was something difficult like fins. Oh! I waited a year on replacement fins

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I just had 2 sets of DR fins replaced. Took days, not months....

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Originally Posted by Slüdge

I've been using Dive Rite products for over fourteen years. Is it any wonder I recently bought my sixth Dive Rite light?

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but what regs do you use? that reminds me, what do you think of the scubapro mark 17 with the g250? cold water? deep?

skip

The Mark 17 is the highest-flow diaphragm first stage made. If I were diving in cold water that's what I'd use.

But I don't, so I stick with pistons.


(This is a secret, but Dive Rite doesn't make their own regs.)

When our rather ancient Nitek He finally bit the dust, we called them, only to hear that the failure was an end-of-life transducer problem and, "the circuit board just never survives the fix." The good news: Dive Rite offered to upgrade us to a [refurbished] Nitek X at less than 1/2 price. They shipped it to us within a week of our initial call. Another reason why Dive Rite rules the world.

they have a light of mine as we speak I will let you guys know how it goes. It was a realy old light I bought it from sludge. just stoped working. sludge said he used it when he first started...maybe the candle went out

All right, Smarty Pants, I'll have you know candles hadn't yet been invented when I started cave diving.


Besides, that light isn't ten years old yet. I got in January 2001 at DEMA in New Orleans.

Ha ha well I am looking foward to getting it back and putting another ten years on it

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Originally Posted by Dark Eternal

I just had 2 sets of DR fins replaced. Took days, not months....

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Ditto. They replaced the fins on the spot at their office and for a small charge allowed me to upgrade to spring straps. Also had 2 faulty 10 watt hid chargers. Sent them in and at no charge they repaired/replaced them with working models.

I would definitely recommend them and would buy from them again.


Sent from my iPad using Tapatalk

Yah, getting replacement fins right now is not a big deal. But some of you know how hard it was to get replacement fins a year ago.

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Originally Posted by Superlyte27

Yah, getting replacement fins right now is not a big deal. But some of you know how hard it was to get replacement fins a year ago.

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And your point is what exactly?

i missed that to

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Hey Line Squirrel, did you see my signature line on TDS? Great minds think alike!

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Originally Posted by Superlyte27

Sorry, I guess you guys don't know the deal there. Okay, for those of you who bought the "bad" fins that were splitting more than a year ago. Dive Rite said to send them back in for repair/replacement.

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I bought mine over a year ago and one is beginning to split on the top. Are you saying DR may replace them for free?

Probably...

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Originally Posted by ScubaRob

I bought mine over a year ago and one is beginning to split on the top. Are you saying DR may replace them for free?

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Yes, they will with the new EXP fins that are supposed to fix the splitting issue.