dr light cords

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Originally Posted by Angie Reim

I take exception to the comment regarding the 1% of failures being from certain individuals who you suggest are repeatedly overly stressing the cords at the gland. I've had my DR light for over 4 years. It has been nothing but reliable UNTIL DR replaced the gray cord with the red one as part of a general maintenance program during a bulb replacement.

I dive one weekend a month. That's only 3-4 dives/month. Since then the red cord failed at the glands twice in two months (once at each end). Hopefully the problem has been solved with the new sealing glands. Hopefully that's what I got during the most recent fix. I have been very happy with the service DR has provided to help with the problem but I believe that you are incorrect suggesting that the users are abusing the equipment. That is simply not what is happening. What is happening is what you stated in the first paragraph and the pinched connection can not handle NORMAL use. Regards.

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I would have to agree with this comment, my 21W HID is at Dive Rite at this time due to cord failure, while my 10W Dive Rite HID that is over 4 years old is still on its first cord with NO failures; I have treated my 21W very gently (due to the cost of bulb replacement), and it failed after only 3 months ;)

Trying to place the blame for the light cord failures on the customer is not cool.

BTW: I dive with wingman, and I purchased my 21W after his first cord failure (while we were diving together) based upon my previous experiences of Dive Rite's good customer service with handling product failures; I knew that they would fix the problem. To this point I am still satisfied with the gear.

Keith

Jordan,

The 1 % percent that fail may be the ones that are actually reported to DR. I personally know of over 15 divers that have replaced there cords themselves. Good to see you guys are working on it.

Which models of Dive-Rite lights have this problem, I use an older model DR light and I've never had any problems with it.

How weird, after coming back from my dives this weekend with a failed primary light cord. This time it's with a Helios 4.5/10watt, so it's not just Diverite, but also Halcyon, and at the very same point of failure, the bladder. I'd like to know more about the right fix and just finished emailing Dwain and Salvo. Some dives are easy to recover from without a primary, but others aren't. Keep posting.......I like to fix it better than my drysuit seals.

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Originally Posted by D1V3R

Which models of Dive-Rite lights have this problem, I use an older model DR light and I've never had any problems with it.

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From what I have seen and heard, it is related to the newer light cords, which is identifiable by the Orange color; lights with the older grey cords appear to be unaffected. The cord is used across the spectrum of light models.


Keith

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Originally Posted by kgault

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Originally Posted by Angie Reim

I take exception to the comment regarding the 1% of failures being from certain individuals who you suggest are repeatedly overly stressing the cords at the gland. I've had my DR light for over 4 years. It has been nothing but reliable UNTIL DR replaced the gray cord with the red one as part of a general maintenance program during a bulb replacement.

I dive one weekend a month. That's only 3-4 dives/month. Since then the red cord failed at the glands twice in two months (once at each end). Hopefully the problem has been solved with the new sealing glands. Hopefully that's what I got during the most recent fix. I have been very happy with the service DR has provided to help with the problem but I believe that you are incorrect suggesting that the users are abusing the equipment. That is simply not what is happening. What is happening is what you stated in the first paragraph and the pinched connection can not handle NORMAL use. Regards.

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I would have to agree with this comment, my 21W HID is at Dive Rite at this time due to cord failure, while my 10W Dive Rite HID that is over 4 years old is still on its first cord with NO failures; I have treated my 21W very gently (due to the cost of bulb replacement), and it failed after only 3 months ;)

Trying to place the blame for the light cord failures on the customer is not cool.

BTW: I dive with wingman, and I purchased my 21W after his first cord failure (while we were diving together) based upon my previous experiences of Dive Rite's good customer service with handling product failures; I knew that they would fix the problem. To this point I am still satisfied with the gear.

Keith

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Angie and Keith,
I did not blame any customers for the light cord failure. Moreover, I didn't say anyone was abusing their lights.... If anyone is to blame, it is DR. I also agree that, through 'normal use' the cord can break. I was just trying to get a point across that a lot of the lights sent in for this repair were from the same people.

Sheesh, Jordan

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Originally Posted by Dwain

Jordon,

The 1 % percent that fail may be the ones that are actually reported to DR. I personaly know of over 15 divers that have replacd there cords themselves. Good to see you guys are working on it.

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Hi Dwain,

You spelled my name wrong. It is with an A. And now that I re-read your post, I see that you spelled 3 other words wrong too. For $.25 per post, I will proofread them for you.

-Jordan

Hey Jordan, My dive rite cord broke on my 21 watt. I have another 10 watt that needs to be repaired. The 21 watt head is very heavy and if you don't always keep the head from pulling on the cord it will break. That's a design problem that can be dealt with; the silly handle won't stay on either. My smaller light needs to be sent in and repaired also. I think one reason some divers need more repairs is that a. they dive more b. their gear gets more wear and tear because they play harder. I have very unusual and difficult entries into the water. All my scuba toys get a workout. I send a lot of stuff in for repairs and dive rite has always treated me well. I am a bad speller also. If you really want to do us all a treat you could come up with a program for us bad spellers that can correct what we write on forum. Now that I would pay extra for! Cindy :)

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Originally Posted by carrive1

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Originally Posted by Dwain

Jordon,

The 1 % percent that fail may be the ones that are actually reported to DR. I personally know of over 15 divers that have replaced there cords themselves. Good to see you guys are working on it.

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Hi Dwain,

You spelled my name wrong. It is with an A. And now that I re-read your post, I see that you spelled 3 other words wrong too. For $.25 per post, I will proofread them for you.

-Jordan

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Jordan,

So that is at least worth a drink next time I see you at one of the dives site. :D

Cindy,

The silly handle has been redesigned and is much more robust now - just ask Wingman. Check out this thread: http://cavediver.info/phpBB2/viewtop...f97abb5a7a2be6

Sorry but I don't see myself writing any software for the forum anytime soon. I will however do the spellchecking for anyone who uses paypal! I will however have to raise my rates if Caver95 wants me to help him out!