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  1. #1
    Member
    Join Date
    Nov 2004
    Location
    Fleming Island, FL
    Age
    36
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    Default Don't ship scooters

    I thought I would share some helpful tips after a recent scooter shipping experience that went bad.

    What happened?
    I sold my Mako DPV to a guy in West Virginia... he wanted me to ship the scooter but I was hesitant and insisted that UPS pack it, ship it and insure it for the sale price value ($900). It ended up costing $175 to do all that. Scooter arrived, guy opens it up, sets it aside (all looks good) and takes it on a dive the next week. Bad news... motor is spinning backwards and upon closer inspection sees that one of the struts connecting the body to the shroud is cracked through. We contact UPS to file a claim BUT because the original packing material was discarded, they would not pay the claim. After a lengthy process of providing multiple pictures of the scooter before shipping, pictures of the damaged scooter, estimates of repair from Curt at DPV repair (Thanks Curt!) and statements from both of us, including a short video clip of the box it arrived in (the guy took a cute little video of his mini puppy dog swimming in the peanuts in the box... the only evidence that the shipping materials existed), we finally (2 months after shipping) have gotten UPS to agree to pay the claim.. .I'm still waiting on a check. In addition, the day after filing the claim UPS showed up at the guys house wanting to pick up the scooter and "throw" it on a truck to take it somewhere for inspection. We refused since there were no packing materials and literally the scooter would have been rolling around on the back of a UPS truck. We were then advised that the scooter could not be moved to any other address (the guy was coming to florida and was going to bring it back) because we would then be liable for the damage.

    So... if you sell/buy a scooter, here are some recommendations:
    -pick it up, find a ride for it or take a road trip to get it.
    -If YOU SHIP IT... let them pack it, insure it for the full value, and NEVER DISCARD the packing materials upon receipt until you are 100% certain it is in the condition you expected it to be.
    -Document, document, document... everything in case you get stuck in this boat.
    -Ensure the buyer is fully aware of the concerns and understands they are liable for the loss if they discard the packing materials or take action that prohibits the claim being paid out.

    Good luck!

    PS... if anyone is traveling from WV to Florida and want to pick up a broken scooter and bring it back to me, I would greatly appreciate it!


  2. #2
    Member
    Join Date
    Apr 2013
    Location
    Marlborough Ont, Canada
    Posts
    276

    Default

    Thanks for the tips Matt. This just reinforces my thoughts about never shipping a scooter.

    The most powerful minds are the ones that can be changed.

  3. #3

    Default

    There are GOOD shipping companies for heavy/delicate equipment. But UPS is not one of them. Not supposed to give endorsements on this board, but their initials are DHL. I used to ship/recieve half-ton TV transmitters across country. Those things are VERY shock and vibration sensitive.

    Take only photos, leave only bubbles, kill only time.

  4. #4

    Default

    I think endorsements are perfectly fine given the nature of the gear we use and occasionally sell. Thank you Gschaut as I will remember them as a shipper option next time I ship anything of this nature.

    People who drink light 'beer' don't like the taste of beer; they just like to pee alot. - Capital Brewery, Middleton, WI

  5. #5

    Default

    Quote Originally Posted by gschaut View Post
    There are GOOD shipping companies for heavy/delicate equipment. But UPS is not one of them. Not supposed to give endorsements on this board, but their initials are DHL. I used to ship/recieve half-ton TV transmitters across country. Those things are VERY shock and vibration sensitive.
    One more thought about shipping DPV's Cardboard boxes may NOT be a good idea. If you are going Fedex, UPS, USPS, you have no choice but to use boxes.

    The way the PROFESSIONAL shipping companies move cargo is by Pallet. Pallets start at 24"x24" ($10) up to the standard 45"x48" and all sizes in between.

    You would pick a pallet at least a few inches bigger than the longest dimenstion. Take some cheap Styrofoam and cut a "cradle" for the DPV to rest on. Use shrink wrap, saran wrap to coccoon the cargo against dirt, then strap the cargo to the pallet.

    The pallet allows the "professional" trucking company to move the cargo on and off trucks by fork lift. You DO NOT need to protect the top and sides of the cargo (except shrink wrap). Nothing will be stacked on top of your cargo (unlike Fedex, UPS, et al.).

    Yes, you will pay a few cents more to ship this way. But it's not really that expensive when you are moving expensive cargo.

    Take only photos, leave only bubbles, kill only time.

  6. #6

    Default

    Quote Originally Posted by gschaut View Post
    There are GOOD shipping companies for heavy/delicate equipment. But UPS is not one of them. Not supposed to give endorsements on this board, but their initials are DHL. I used to ship/recieve half-ton TV transmitters across country. Those things are VERY shock and vibration sensitive.
    I'M SORRY, MY BAD.

    It's been almost 4 years since I retired. I tried to go back to DHL website and get a sample rate quote for a DPV sized shipment for you to compare rates/

    DHL has DROPPED domestic freight shipment within the United States. They now are doing INTERNATIONAL shipping only.

    Sorry, my bad.

    But if you are sending a DPV to Canada, Mexico, Bahamas, give them a call.

    Take only photos, leave only bubbles, kill only time.

  7. #7
    Member
    Join Date
    Nov 2004
    Location
    Fleming Island, FL
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    36
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    1,306

    Default

    I received a Minnis 1.5 not long ago (I think it was fedex)... poorly packaged with a couple rolls of bubble wrap wrapped around it, loosely stuffed in a home depot "moving" box... thank god it arrived with no damage. I won't take that gamble again... even if I had to drive to texas to pick it up.


  8. #8
    Member
    Join Date
    Jun 2011
    Location
    St Petersburg, FL
    Posts
    2,386

    Default

    Quote Originally Posted by IowaCaveDiver View Post
    PS... if anyone is traveling from WV to Florida and want to pick up a broken scooter and bring it back to me, I would greatly appreciate it!

    You should've negotiated to have UPS pay to ship it back to you.


  9. #9
    Member
    Join Date
    Nov 2004
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    Fleming Island, FL
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    Default

    Quote Originally Posted by rddvet View Post
    You should've negotiated to have UPS pay to ship it back to you.
    nahh... i've already got this guy lined up to make the delivery.

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  10. #10

    Default

    When I purchased mine I was afraid to ship. I have lost money selling items online that I thought were unbreakable. Apparently not!

    People thought I was crazy driving to cave country one morning only to return the next day with my scooter but after your story I would do it all over again.

    Sorry to hear from your loss, hopefully in the end they make it right.



 

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