Cavex2 Productions

[jpdiver]

Has anyone purchased DVD's from Cavex2. I have 4 and all of them are defective with multiple bad spots on them. Anyone else have this problem?

[Kelly Jessop]

Has anyone purchased DVD's from Cavex2. I have 4 and all of them are defective with multiple bad spots on them. Anyone else have this problem?
Have you tried playing them on a different player?I had a similar problem and found that it was my DVD player that was the problem. Either way contact Cavex2productions and he will replace your defective DVD and like to get feedback about the problem.

[DeWayne]

Has anyone purchased DVD's from Cavex2. I have 4 and all of them are defective with multiple bad spots on them. Anyone else have this problem?

I have not tried their DVD versions but I do have 10 of their VHS tapes and have had no problems with any of them. I agree with jpdiver, contact Harvey or Jennifer if the disks are defective and they should make it right for you. They've always given me great service.

[cavex2]

JP,
I am sorry that you had a problem with your Cavex2 Productions dvds.
Please email me privately at cavex2@aol.com and we
will be happy to replace your dvds. We stand behind all of our
videos and want you to be pleased with your purchase. When you
send the email, please let me know where you purchased the
dvds. Thank you and I hope this will not leave you with a
bad impression of Harvey's work.
Jennifer

[Anonymous]

For what it's worth, I have had much better results with a variety of drives, including dedicated players, supporting the DVD-R format than the others such as DVD+R.

[kneedragger]

I have purchased 3 dvd's from cavex2 and have been very pleased with them and had no problems.

[nwade]

I've got two. Both great. :D

[cavex2]

We just wanted to let our customers know that the problem with
the dvds that would freeze up, was the Memorex label on the dvd.
If anyone has a problem, please soak the dvd in Simple Green for 30
minutes and gently scrape the label off with your fingernail. Be careful
and don't scratch the silver surface. Rinse with water and gently dry with
a soft towel. If you still have any problems, please email us at cavex2@aol.com
We apologize for the inconvenience!
Thanks for being so understanding and we sincerely appreciate it.
Hugs,
Jennifer
www.cavex2productions.com

[Kelly Jessop]

.
, please soak the dvd in Simple Green for 30
minutes

Plus if you do this the DVD will O2 clean :P

Good to see you posting Jen

[scubasam]

I received 4 dvds for christmas the first one I watched had a problem I emailed Harvey and Jennifer and the took care of the problem immediately. You can tell alot about a business in the way they take care thier customers in a situation like this, and they were great!

[roakey]

.
, please soak the dvd in Simple Green for 30
minutes

Plus if you do this the DVD will O2 clean :P

Good to see you posting Jen
I bet my dive shop still won't allow me to put it in their player unless THEY clean it again... :)

Roak

[jammer]

Well I have several dvds from Harvey and they were all the memorex brand and they all skipped and jumped like crazy I sent them back to harvey and he replaced them all. Then I got the new ones and they skipped in differnt places so I did the soaking in mild soap and warm water and removed the lables and BAMM!!!!! end of problem no skipps at all and play all the way through.

But I will say this I am glad that there is somone like Harvey out there making these fine cave diving films.

[Widiver_Paul]

.
, please soak the dvd in Simple Green for 30
minutes

Plus if you do this the DVD will O2 clean :P

Good to see you posting Jen
I bet my dive shop still won't allow me to put it in their player unless THEY clean it again... :)

Roak

LOL I'm rolling here!

Does this mean we could put an O2 vip sticker on there as a label too?

Wow the list of things that Simple Green works for just keeps getting longer!

[ScubaBlue]

I purchased "Jess's Hole" at a New Year gear swap and it was a great video except for the technical problems. I followed the directions posted in this thread, but when I put it in the dryer on gentle cycle with soft towels it still broke into dozens of shards. What should I do?

I am just kidding. I haven't tried the fix yet, but I will soon. ;)

[dinothepirate]

I have 2 DVD's from them and they play perfectly. I know that I have had issues with different brands of DVD's playing/not playing in different players. My cyberhome DVD player (30.00 @ BestBuy) seems to play most no problem.